Subscriptions, Cancellation & Refunds

• Cancel any time. Once you cancel, you will not be charged again.
• You keep your paid features until the end of the period you already paid for, then your account moves to the free plan. Nothing is deleted.
• Payments already made are not refunded, except in the cases listed below or where the law requires it.

Paid plans (Plus and Ultimate) are sold as monthly or yearly subscriptions and are charged in advance at the start of each billing period. Subscriptions renew automatically for the same period at the then-current price until cancelled. See the pricing page for current prices. Prices are in euros. Incodea LTD is not registered for VAT, so no VAT is added.

Payments are processed securely by Stripe. You will receive a receipt or invoice by email for each payment.

You can cancel at any time, with no cancellation fee:

• by emailing contact@incodea.bg from your account email address. We confirm every cancellation by email.

Cancellation takes effect at the end of the current billing period. No further payments will be taken. You can resume your subscription before the period ends without being charged twice.

• Upgrades take effect immediately. You pay a prorated amount for the rest of the current period.
• Downgrades take effect at the end of the current period. If you have more offers than the new plan allows, they all stay on your account; you just can't add new ones until you are below the limit.

If you are a consumer in the EU, you normally have the right to withdraw from an online contract within 14 days without giving a reason (Directive 2011/83/EU and the Bulgarian Consumer Protection Act).

Because CapCoupon subscriptions give you immediate access to digital features, at checkout we ask you to confirm the following:

"I request that my subscription starts immediately. I acknowledge that I lose my 14-day right of withdrawal once the subscription has started, and that I can cancel at any time to stop future charges."

With that request and acknowledgement, the right of withdrawal ends once the subscription starts. If you did not give this confirmation, you may withdraw within 14 days of the purchase by telling us clearly, for example using the model form below, and we will refund the payment within 14 days using the same payment method.

Regardless of the above, we will refund you:

• if you were charged twice or charged in error;
• if you were charged after you cancelled, provided the cancellation was received before the renewal date;
• the unused part of a prepaid period if we close your account without fault on your part, or discontinue the service;
• where the service was substantially unavailable or not as described and we could not fix it within a reasonable time, in line with your statutory rights for digital services.

Email contact@incodea.bg with your account email and the date of the charge. Approved refunds are sent to the original payment method, normally within 5–10 business days.

If a renewal payment fails, Stripe will retry it over the following days and we will email you. If it still cannot be collected, your account moves to the free plan. You can upgrade again at any time.

We will give you at least 30 days' notice by email of any price increase. The new price applies from your next renewal after the notice period. If you don't agree, you can cancel before then and won't be charged the new price.

If you subscribe as a business, the consumer withdrawal right does not apply. You can add your company details at checkout to receive an invoice in your company's name.

(Complete and return this form only if you wish to withdraw from the contract.)